ProcessWorx CMDB 1.5.0204 The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. cmdb, configuration management, itil, itsm, service management, service level agreement, sla, ola, uc, it,

ITIL Service Management Excellerator 1.10 The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. itil, itsm, service management, service level agreement, sla, ola, uc, it, service catalog, cmdb,