ITIL Service Management (ITSM) Toolkit 2.11 The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more... itil, itsm, service management, service level agreement, sla, ola, uc, it, service catalog, cmdb,

ProcessWorx CMDB 1.5.0204 The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. cmdb, configuration management, itil, itsm, service management, service level agreement, sla, ola, uc, it,

ITIL Service Management Excellerator 1.10 The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. itil, itsm, service management, service level agreement, sla, ola, uc, it, service catalog, cmdb,

IPI.MANAGER demo-6.05 IPI.MANAGER assumes full control of job execution by tracking deadlines and reminding employees about expired or outstanding personal tasks. Using such a program is currently the only way for a company to manage tasks being executed. No other form of assigning tasks (orally, by e-mail, or in written form) allows top managers to view a ?slice? of all the tasks and activities in progress at any particular moment in time. crm, eam, erp, itil, itsm, accounting, tracking, support, cms, management,

Web Help Desk (Windows Server Install) 8.4.6.10 Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk. help desk, helpdesk, help desk software, customer support, issue tracking, itil, service desk, customer service, web help desk, web helpdesk,

ITIL Toolkits 2.3 The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requirements for an IT organisation by presenting a comprehensive set of management procedures with which an organisation can manage its IT operations. itil, itil help desk, itil cmm, itil and cmm, itil certification, itil and data center, itil training,

Web Help Desk - Mac OS X Server Install 8.4.6.10 Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk. help desk, helpdesk, help desk software, customer support, issue tracking, itil, service desk, customer service, web help desk, web helpdesk,

Groupion 3.002 Groupion is a web-based Enterprise Groupware application for SMEs and project teams. Besides email, task management, group calendar, file management Groupion also features CRM and ERP functionality. Through the use of iXML, Groupion is fully customizable and can be extended with individual functionality. Additionally Groupion can be subscribed as an On-Demand solution via Internet, while there are also two free editions available for download. groupware, enterprise, crm, erp, web-based, on-demand, itil, xml, imap, billing,

FireScope BSM:BE 2.1.4 FireScope Business Service Management, Business-Edition (BE) is the first BSM solution on the market available as a free, downloadable trial. Everything you need to better align IT with the business is included in this 400 meg virtual machine. The trial has no feature restrictions, just a 28-day, 100 asset limitations. With FireScope, you can innovate your IT Operations with a real-time view of your critical IT services. bsm, service, itil, management, monitoring, administration, planning, capacity, security, analytics,

SupportPortal 3.0 Online help desk software that allows any business or work group assigns ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat and site m,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals. helpdesk, web based, online, customer support, itil, sla, service desk, help desk,