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| Request Tracker 3.1 |
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Program system requirements: Windows 95 or higher, 10 Mb disk space
New in this version:There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
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| Request Tracker 3.1 Specifications |
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Size
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4.70 MB |
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License |
Shareware |
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Price
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149 USD |
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Category
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Business & Finance / Applications |
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Operating System
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Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003 |
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Developer
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CyberNiche Software |
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Tags: help desk,
call center,
helpdesk,
workorder database,
crm,
kms,
customer relations management,
customer resource management,
resource management,
customer service,
service report,
work order,
time management,
time,
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